These people held jobs ranging from the sweeper to the Chief Executive Officer and every job in between. They included males, females, Afro-Americans, Hispanics, Native Americans, white Anglo-Saxon Protestants, Jews, and Hindi, Islamic and assorted other religions I couldn't identify.

This experience has taught me some very valuable lessons:

• Most (90+%) of the people with whom I worked were good people; excellent, hard working employees who wanted what was best for their organization.
• Often times these wonderful people were not able to demonstrate their goodness and desire to “do the right thing” because of the way they were led, managed, organized and/or paid.
• The leaders of these employees were good, hard working people as well.
• The problems that face organizations are created significantly more often by actions, decisions, policies, practices, etc. that take place within the organization than they are by external events and/or conditions.
• When given the chance these people – executives, managers and employees alike – can make significant improvement and can do so continuously.

The Monographs section of this website contains a collection of monographs in the hope of sharing with others what these 100,000+ people have helped me learn. It is they who were the teachers and I who was the learner.

This collection contains a series of stand-alone monographs, portions of which have appeared in other publications (see bibliography). Thus, there is some redundancy in parts of the monographs for which I apologize. It is my hope that others can learn from my experience. I encourage feedback and dialogue so that I can continue my life-long learning journey.

My latest book Why Aren’t You More Like Me? Dealing with Conflict published by Word Association Publishers [ISBN: 978-1-59571-437-4] is now available.

In this work I explore the causes of interpersonal conflict, as well as the principles, tools and techniques that are effective in resolving conflicts in a successful manner. The book is useful for individuals, families, and organizations that want to improve their conflict management capabilities.

Topics range from Neurolinguistic Programming to Interpersonal Contracting and are supported with real world examples acquired from more than forty years of experience in coaching and advising both public and private organizations in North America and Europe.

If you would like a dvd of my appearance on Mid-Morning Live on WTOC-TV in Savannah, contact me at my e-mail address lmozley@hargray.com.

Books may be ordered directly from the publisher at (800) 827-7903

or on-line at www.wordassociation.com

You may also order a copy by contacting me directly at lmozley@hargray.com.

A final lesson: I have learned from my own bitter experience that “when all else fails, tell the truth”. One’s personal integrity must be beyond reproach if he/she is to have any chance of being successful in life as well as business.